Terms of service

The sale of our products and the technical support service are aligned with compliance with the General Data Protection Regulation (GDPR), we inform you that the personal data that you provide us when placing an order or registering on our website will be processed for the purpose of managing the commercial relationship, shipping and billing of the products purchased, as well as to send you relevant information about our offers and news if you give us your express consent. For more information about our privacy policy you can consult our website.

All our products have a legal guarantee of 1 year from the date of delivery of the order as long as you store the product well, indoors and without direct contact with any type of humidity. The warranty covers manufacturing defects or product malfunctions that appear during the warranty period. The warranty does not cover damage caused by improper or negligent use of the product or inclement weather. To make the guarantee effective you must contact us via email info@novamulch.eu and tell us the order number and the problem with the product. We will send you instructions to send us the product at no cost to you. Once we receive the product, we will review it and proceed to replace it with a new one if appropriate.